Welcome to cinchandwrap (www.cinchandwrap.com). These Terms of Service (“Terms”) govern the operation of the website and the sale of fashion apparel to consumers located within designated destinations in the United States and Europe.
The storefront is owned and operated by cinchandwrap, a commercial enterprise registered and operating in Germany (EU).
By accessing our website, purchasing apparel, or corresponding with our support channels, you agree to be bound by these Terms and applicable consumer regulations.
1. General Overview & Eligibility
- Geographic Scope: Our products and services are intended solely for customers residing within eligible destinations across the United States and Europe.
- Acceptance: Navigating or placing an order on www.cinchandwrap.com confirms your acceptance of these Terms.
2. Contract Formation & Pricing
- Order Submission: An order submitted through our checkout constitutes an offer to purchase. A binding contract is established once order confirmation and transaction verification are completed.
- Pricing & Currency: All apparel prices listed on the site are rendered in Euros (€) (or converted equivalent at checkout) and include applicable taxes where statutory. Full payment is required upon checkout prior to fulfillment.
- Payment Settlement: Transactions are processed securely via our merchant payment gateway partner (Stripe).
3. Order Processing & Shipping Policy
We partner with reliable regional and international logistics carriers (including DHL, FedEx, UPS, and regional postal networks) to facilitate efficient delivery across the US and Europe:
- Handling Time: Orders are processed and prepared for dispatch within 1 to 2 business days following payment verification.
- Transit Duration: Standard transit across US and European destinations typically requires 5 to 12 business days.
- Automated Notifications: To keep customers informed throughout transit, automated transactional emails containing tracking details are dispatched to the customer’s provided email address at key operational checkpoints (e.g., dispatch from local facility, arrival at central hubs, and local delivery routing).
- Delivery Investigations: If an order exceeds the standard transit timeframe without confirmed delivery, cinchandwrap will initiate a formal investigation with the designated carrier. Depending on carrier findings and verified delivery status, we will issue either a full order refund or a replacement shipment.
4. Transfer of Risk & Ownership
In strict adherence to consumer protection frameworks (including the EU Consumer Rights Directive):
- The risk of loss or damage to ordered apparel remains entirely with cinchandwrap during transit.
- Risk of damage or loss transfers to the customer only when the physical goods are delivered to and received by the customer or a designated third party acting on the customer’s behalf. Transfer of risk does not occur at the point of handover to the logistics carrier.
5. Right of Withdrawal, Returns & Refund Policy
5.1 Statutory 14-Day Right of Withdrawal & Return
In compliance with consumer protection legislation, customers residing in eligible European and international destinations maintain a statutory right to withdraw from or return their purchase within 14 days without stating a reason:
- The return period expires 14 days from the date on which the customer or a designated third party physically receives the merchandise.
- To exercise this right, you must inform us of your decision via a clear written statement sent to order@cinchandwrap.com prior to the expiration of the 14-day window.
5.2 Defective or Damaged Merchandise
If an item arrives with defects or transit damage:
- Customers may report the issue within the statutory period by contacting customer service at order@cinchandwrap.com.
- To facilitate immediate resolution, customers are required to provide photographic evidence clearly demonstrating the damage or defect.
- Upon review and verification of the provided evidence, cinchandwrap will authorize a full refund or issue a replacement order. Physical return of damaged items is not required once valid evidence is accepted.
5.3 Refund Execution & Processing Time
- Method: All authorized refunds are processed strictly back to the original payment method used during checkout via Stripe.
- Timelines: Funds are released immediately upon approval and typically reflect on your banking or card statement within 5 to 10 business days, depending on your financial institution.
6. Intellectual Property & Store Content
All visual assets, text, photography, product displays, logos, and catalog content presented on www.cinchandwrap.com are proprietary original properties or fully licensed commercial assets belonging to or operated by cinchandwrap. Unauthorized reproduction, modification, or distribution of site content is strictly prohibited under applicable intellectual property legislation.
7. Governing Law & Jurisdiction
These Terms of Service and any contractual agreements between cinchandwrap and its customers are governed by and construed in accordance with the laws of Germany and overarching European Union legal frameworks. Any legal disputes arising from transactions or website usage shall be submitted to the competent courts of Germany or applicable judicial venues.